Tier 2 - Help Desk Technician

Location: Fairfax, VA
Date Posted: 11-20-2017
Visual Soft, Inc is seeking qualified  candidates to work on our efforts with a Prime for their end customer, a federal agency in Fairfax, VA

Position:Tier 2 - Help Desk Technician (US Citizenship with an active SECRET clearance is a MUST)
Location: a federal agency, Fairfax, VA
# of positions: 1
Compensation: $40/hr on w-2 with no benefits and no 401k match 

 JOB DESCRIPTION:
  • This position is for a tier 2 Helpdesk Support Technician who will be supporting the Federal law enforcement agency.  
  • The selected individual will be providing Tier 1 and Tier 2 support for all domains and users worldwide; provides on-site and remote support for users located at classified sites by phone or via classified network; this includes after-hours support when needed; Tier 1 - create/delete accounts; issue/maintain Public Key Infrastructure (PKI) tokens, performing as the Registration Authority (RA);
  • Tier 2 - provide Active Directory updates, install/maintain workstations, peripherals, and cables for assigned site; perform email administration, printer maintenance, workstation configuration, and troubleshooting; train User Support staff on new applications; includes skills in Microsoft Office Suite, Administration tools for Windows 7 and higher, automated Help Desk tools (Microsoft System Center), Citrix desktop virtualization environment 
  • Must have working knowledge of: Microsoft Office Suite, i.e. Excel, Work, PowerPoint, etc.; Administration tools for Windows 7 and higher; Automated Help Desk Tools: Microsoft System Center; Citrix desktop virtualization environment. 5+ years experience in an IT Help Desk environment
Years of Experience: Requires BS and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.
Education Requirement:  BS degree is required 
Clearance requirement:  an active SECRET is a must

Standard Benefits:
Our standard benefits include: Our standard benefits include 3 weeks of Paid time off (PTO that includes sick leave). Any unused PTO will be issued as a check at the end of an employee's anniversary with us. we also provide 2 floating and 8 public holidays. Floating and holidays expire at the end of every year of service of an employee. In addition, company will cover 50% of health and dental insurances only for all full time employees, however, dependents can be added at extra cost. Employee's health and dental coverage becomes effective after 30 days or first of the month after an employee completes initial 30 working days, we cover 50% for the employee's health and dental insurances.  Dependents coverage for health and dental insurances is available as an out of pocket expense for employees. An employee has to finish all of your paper work for health and dental in the first 30 days of your employment with us. We provide STD, LTD and one time salary equivalent of life insurance at NO cost to all full time employees. All full time employees or w-2 employees with no benefits will be eligible to participate in company's 401k program after 90 days of employment with a company match of 4%, immediate vesting.  In addition,  all w-2 employees are eligible to be part of company's profit sharing, no employee contributions required.
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